Orders Dispatching

Once the order received is confirmed, it will be dispatched within 24 hours. This does not apply to order purchases that involve customization (ex. tote bags with tags engraving, pens with engraving etc.). All order purchases that involve customization will take 1-3 business days to dispatch depending on the type of customization requested.

Shipping & Delivery

Shipping is only available for the United Arab Emirates. Standard Shipping time 1-3 business days. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, Covid-19 procedures or other causes.

Tracking Shipments

Once the order is dispatched and handed to the shipping company,  you will receive an e-mail that includes a link to the the shipment tracking page, along with the shipment tracking number and customer service phone number.

local Pickup Option

All orders can be picked up from our local pickup point located at Dubai Design District. Please choose the Pickup option at the checkout page and we will send you an e-mail once the order is ready for collection. Orders will be automatically cancelled if not collected within 2 days.